Privacy Policy

This privacy policy outlines how Mavis Tutorial Centre handles your Personally Identifiable Information (PII). PII refers to any information that can be used to identify, contact, or locate a specific individual. Please review this document to understand how we collect, use, and protect your PII in relation to our website and services.

What Personal Information Do We Collect?

When using our website or services, you may be asked to provide personal details such as:

Name
Email address
Phone number
Any other information required to support your experience with Mavis Tutorial Centre.

When Do We Collect Information?

We collect information when you:

Register on our site.
Subscribe to newsletters.
Submit inquiries or forms.
Use live chat or other features on our website.

How Do We Use Your Information?

We use the information collected to:

Personalise your experience and deliver relevant content.
Improve our website and offerings.
Respond to inquiries, provide support, and process transactions.
Share updates, promotions, and information about our services.

How Do We Protect Your Information?

We conduct regular security scans to detect vulnerabilities and ensure a secure browsing experience. Our website uses an SSL certificate to encrypt data transmitted between your browser and our servers, and we prioritise implementing other measures to safeguard your data.

Cookies and Similar Technologies

Yes. We use cookies and similar technologies for three purposes:

Strictly necessary cookies — required for the website to function correctly (e.g. session security). These cannot be switched off and do not require consent.
Analytics cookies (Google Analytics, via Google Tag Manager) — help us understand how visitors use our website (pages viewed, time on site, approximate location, device and browser type) so we can improve it. This data is used in aggregate and is not used to identify you personally.
Advertising cookies (Google Ads, Meta/Facebook Pixel) — allow us to measure the performance of our advertising and show you relevant Mavis ads on Google, Facebook, and Instagram based on pages you've visited on our website. These cookies may be linked to your Google or Facebook/Instagram account by Google or Meta respectively.

You can manage or disable cookies at any time through your browser settings. You can also opt out of personalised advertising directly through Google Ads Settings, Meta's Ad Preferences, or the industry-wide opt-out at Your Online Choices. Disabling cookies may affect certain features of the website but will not prevent you from submitting an enquiry or contacting us.

Third-Party Disclosure

We do not sell, trade, or rent your personal data to outside parties. We do share limited technical and usage data with our analytics provider (Google) and our advertising providers (Google Ads and Meta) as described in the Cookies section above, solely for the purposes described there.

Third-Party Links

Our website does not include or offer third-party products or services.

Analytics and Advertising Partners

We use Google Analytics to understand how visitors use our website and improve our services. We use Google Ads and the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to show you relevant Mavis ads based on your interactions with our website. Google and Meta act as independent controllers of the data they collect through these tools and may combine it with other data they hold about you. You can opt out of Google's ad personalisation through Google Ads Settings, and of Meta's ad personalisation through Meta's Ad Preferences.

Fair Information Practices

In the event of a data breach, we will notify affected users via email within seven business days. We adhere to the principles of individual redress, ensuring users can address concerns about non-compliance.

Personal Data Protection Act (Singapore)

Mavis Tutorial Centre complies with Singapore's Personal Data Protection Act (PDPA). This section explains your rights and how we meet our obligations under the Act.

Consent. By submitting an enquiry, registration, or contact form on this website, you consent to us collecting, using, and disclosing your personal data (such as your name, phone number, email address, and your child's education level) for the purposes stated in this policy — principally, to respond to your enquiry and connect you with your selected Mavis branch.

Access and correction. You may request access to the personal data we hold about you, or ask us to correct any inaccurate data, by contacting us using the details below.

Withdrawing consent. You may withdraw your consent for us to use your personal data for marketing or promotional communications at any time by contacting us using the details below. Withdrawing consent will not affect any enquiry already in progress.

Retention. We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law, after which it is securely deleted or anonymised.

Overseas transfer. Where we use third-party service providers (such as Google Analytics, Google Ads, and Meta/Facebook Pixel) that may process data outside Singapore, we take reasonable steps to ensure your data receives a standard of protection comparable to the PDPA.

Do Not Call Registry. We will not send marketing messages to Singapore telephone numbers registered with the Do Not Call Registry unless we have obtained your clear consent to do so.

Cookie-based consent. Where cookies are used solely to understand and improve our website (analytics), we rely on the Business Improvement exception under the PDPA, which does not require separate opt-in consent provided you are notified, as you are in this policy. Where cookies are used for advertising purposes (Google Ads, Meta Pixel), your continued use of this website after being given this notice constitutes your consent under the PDPA; you may withdraw this consent at any time via your browser settings or the opt-out links above, without affecting your ability to use the website or contact us.

Contact Us

If you have questions about this policy, how your data is handled, or wish to exercise the rights above, you can reach us at:

Mavis Tutorial Centre
Tampines Central 1, Blk 510, Singapore 520510
hq@mavistutorial.com.sg
+65 8063 9766